Microsoft Dynamics 365, Formerly known as Microsoft Dynamics CRM
Today’s customers have lots of choices. They’re used to fast, efficient experiences – whether they’re digging up info, buying a product from you, or in need of customer service.
OBTIM™ Technology Cloud Solution
OBTIM™ Managed Microsoft Dynamic 365 ERP
Today’s Customers
There are many choices for today’s customers. They are accustomed to efficient and very fast service, whether you’re researching or buying a product or contacting customer service. In this fast-paced world, everything requires speed and fast access to the data and services that customers want right now. Your business needs to be able to provide this quick and easy access to your customers.
Modern Customers
You need to meet the modern customer’s expectations with scalable processes and quickly-accessible information. The first step is providing a centralized system to your customer-facing areas. You make every customer interaction into a great opportunity to impress and retain them for future business. When you can provide these positive interactions, you are giving them more reason to continue to use your products and services.
Customer Experience
A great customer experience wins loyalty every time. Whether it’s service or sales, or marketing and today’s robust social media outreach, we can help you understand your customers—and in real time, so you can customize and tailor their engagement.
Microsoft CRM (Dynamics 365)
With Microsoft Dynamics 365, you can choose the CRM applications that are right for your business. You can bundle them with connected financials and/or operations. Individual components can be subscribed to sales, field service, customer service, or project service automation. You can also combine them for a comprehensive CRM solution.

Redefine business processes and reinvent productivity.

You’ve reached a stage where customer demands drive growth, but you may not have the right tools or processes in place to anticipate buying behaviors or build loyalty.
Your opportunities could be limited by basic accounting software or stand-alone customer relationship management systems.
But investing in a complete technology overhaul isn’t realistic, and do you really have the capacity to add new IT staff to manage additional systems?
You need technology that enables your business: technology that’s affordable even on a small business budget and doesn’t restrict your future options. Microsoft Dynamics 365 help you move away from the complexity and silos traditional ERP and CRM systems so you can focus on the things you enjoy about running your business and connecting with your customers.

Spot trends anticipate demand

When key parts of your business are connected, your people can do more, and your business will grow. Microsoft Dynamics 365 can help connect the pieces of your business and reveal insights into your customers, operational processes, and your best path for growth.

Share data and collaborate for better results

Imagine the time and cost savings if your IT department could use real-time operational data to help your people make better decisions and serve customers more effectively. By connecting customer relationship management and back office processes, operations can anticipate increased demand based on sales forecasts. Your finance team can monitor sales and expenses in real time for a realistic view of cash flow. And customer-facing teams are armed with a complete view of customers to help them jump on new sales opportunities and improve customer service.

Microsoft Dynamics 365 Power of Sales
Your sales team can now be connected via the CRM solution. This allows them to connect to marketing and customer service instantly on the same platform. This goes for your field service, too. Also, any third-party applications used by you or an authorized vendor are, once again, accessible on the same CRM platform thanks to Microsoft Dynamics 365. You can keep your sales team highly productive with this level of access. Customer service will be able to satisfy customers right away with quick and easy access to the data they need. Field service will be able to look up a customer’s history and any current issues all through the CRM solution.

“We are proud of our partners, and only work with the very best.”

We are glad that we have many happy customers all around the world and we will keep working to improve our quality of services each day to meet and acquire world-class standard and partnership.